Residents and Inspectors Praise Lochside Manor in Latest Report
Enhance Healthcare is delighted to share that Lochside Manor has received a highly positive outcome following its most recent unannounced Care Inspectorate inspection. Set in the vibrant community of Bargeddie, with easy access to both Coatbridge and Glasgow, Lochside Manor continues to offer a nurturing, inclusive environment where both older people and younger adults are supported to live fulfilling lives.
The inspection, carried out on 17th and 18th June 2025, focused on two key areas: Wellbeing and the Setting. Lochside achieved a score of 5 (Very Good) for Wellbeing and 4 (Good) for its Setting, an achievement that reflects the team’s ongoing dedication to high-quality, person-centred care.
Inspectors spent time observing practice, reviewing documentation, and speaking with residents, relatives, staff, and external professionals. What emerged was a consistent picture of a friendly, well-run home where people feel genuinely respected and cared for. Residents spoke warmly about their experience, describing staff as “lovely, respectful and well trained” and the home itself as “well-run,” “welcoming,” and “a place where I feel happy and secure.”
Others commented on the quality of the food, the friendly atmosphere, and the support they received to stay active and engaged: “The food is fantastic, it’s so good I’ve put on weight!” and “Activity staff encourage me to go on outings and lunches. I’m lucky I can get out every week, weather permitting.”
The strong, trusting relationships between staff and residents were frequently highlighted during the inspection. Staff were seen interacting with residents in a warm and respectful manner and clearly knew them well. This personalised approach was noted as a key strength across the home’s two specialist units, Glenmuir and Skye, which cater to a blend of needs including mental health support, learning disabilities, and physical health conditions.
External professionals were equally impressed with the home’s environment and the quality of communication from staff. One noted: “Staff always seem happy and well supported by leadership,” while another praised the improvements being made to the environment, saying: “They’ve added a kitchen to a communal area to make it more homely and allow staff to be more present.”
The inspection also commended the progress made in oral health care. While recognising that further improvement is still ongoing, inspectors saw clear evidence of documentation, staff accountability, and a helpful partnership with a visiting oral health specialist, a testament to a well trained team that listens, adapts, and develops.
When assessing Lochside’s setting, inspectors described the home as “clean, tidy, and free of clutter”. Inspectors noted that most communal areas were clean, welcoming, and well maintained, with some areas already refurbished to a particularly high standard. It was also noted that where updates were still needed, a refurbishment plan was in place and actively being delivered with the support of management and Enhance Healthcare. Residents also benefited from access to two enclosed outdoor spaces, ideal for socialising, relaxing, or simply enjoying the sun.
With capacity for 45 residents, Lochside Manor was home to 38 people at the time of inspection. Its blend of modern private rooms, shared social spaces, and a supportive, can-do ethos offers a unique balance of comfort, care, and community. Staff were seen to go the extra mile to ensure every resident feels included, empowered, and respected.
The inspection report is a well-earned recognition of the hard work and dedication shown by the Lochside Manor team. Enhance Healthcare is proud to celebrate this achievement and remains committed to delivering high-quality care across all its homes, led by people who believe in helping residents turn “I can’t” into “I can.”
