Southview Care Home Marks Major Step Forward in Care Inspectorate Inspection
Enhance’s Southview Care Home is starting off the new year on a high following a very positive Care Inspectorate report. The home saw its grades increase to Good (4) in four areas, while wellbeing rose to Very Good (5), marking an impressive two-grade improvement.
The report marks a significant milestone since Southview joined Enhance Healthcare last year and reflects the dedication of the team on the ground, alongside positive changes in leadership, investment, and a renewed focus on quality of care.
During the two-day inspection, inspectors observed practice across the home and spoke with residents, relatives, staff, and visiting healthcare professionals. The report states that people felt “safe, valued, listened to and emotionally supported,” with one relative telling inspectors that staff were “absolutely amazing, attentive, and caring.” Inspectors highlighted warm, respectful interactions throughout the home, noting that care was delivered with compassion, dignity, and respect.
The report went on to highlight how residents were supported to maintain independence and choice in their day-to-day lives. Inspectors noted that people’s wishes and preferences were used to shape how they were supported, helping residents feel heard and respected and leading to improved wellbeing and self-esteem. A wide range of activities and outings were available, guided by people’s interests and hobbies, alongside opportunities for community involvement and future holidays.
Mealtimes were also described positively, with inspectors observing that “mealtimes were pleasant and lively,” supported by good choice and quality of food. Snack stations were available throughout the home, allowing people to eat little and often in a way that suited their preferences.
Strong partnership working was another key theme within the report. Inspectors highlighted positive relationships with social work, advocacy services, and NHS colleagues, who described the service as “kind, communicative and person-centred.” The report also noted that regular audits and competency checks ensured staff were confident and skilled in supporting medication needs, giving people confidence that they received the right medication at the correct times.
Leadership was described positively within the inspection findings. Under the guidance of Registered Manager James Arthur, inspectors noted visible, supportive leadership with a clear focus on continuous improvement. The report highlighted that James and the wider management team maintained clear oversight through regular audits and a live improvement plan, enabling the service to “spot trends early and respond,” strengthening accountability across the home.
The report also reflected positive feedback from staff, who spoke about improved morale, strong teamwork, and feeling valued in their roles. Inspectors found recruitment processes to be safe and well structured, with staff learning and development described as well organised and contributing positively to safe, competent practice.
The environment was also examined with inspectors describing the home as clean, welcoming, and comfortable, with personalised bedrooms and shared spaces that supported dignity, privacy, and social connection. The report acknowledged that a number of infrastructure improvements had already been completed since Enhance took over, with further refurbishment planned to continue improving the environment for residents, families, and staff.
Staff at Southview were delighted with the inspection outcome and took time to celebrate the results together following the report. One member of staff shared, “We’re really happy with the results, everyone works hard to make sure our residents are happy and well supported.” Another added, “We’re really proud. It’s a great team to be part of.”
The findings provide a strong platform for continued improvement within the service, with the team at Southview remaining focused on developing further and building on the fantastic progress already made.
With every area assessed showing improvement and wellbeing rising by two grades, this report clearly shows how far Southview has come in a short space of time. The Care Inspectorate’s findings reflect the positive impact of clear leadership under James, alongside a team that listens, learns, and responds. Together, they have created a service where people feel supported, respected, and at home, where the pride and professionalism shown by staff is reflected in the experiences of the people they care for every day.
You can read the full report here
