Forbes House Impresses in Latest Care Inspectorate Report
Enhance Healthcare is delighted to share the fantastic results from Forbes House’s latest unannounced Care Inspectorate inspection. The purpose-built care facility was awarded two Very Good (5) ratings for Leadership and Staff Team, as well as three Good (4) ratings for Wellbeing, Setting, and Care and Support Planning.
Following a full inspection of the five key questions, Forbes marked incredible improvement in four out of the five areas assessed, as well as the successful completion of five out of six areas for improvement identified in the previous 2024 inspection.
Situated in the seaside town of Ayr, Forbes House provides full-time care and support for a range of individuals, from older adults to those living with mental health conditions and learning disabilities. The home is divided into communities - Ocean, Bay, Coast, and Shore - each designed to create a comfortable, supportive environment where residents can feel at home.
Inspectors visited in early October 2025 and were impressed with the developments implemented over the past year. They highlighted the “kind, compassionate, and dignified support” provided by staff, noting that residents were supported by a team who knew them well and treated them with warmth and respect. Leadership was described as “responsive and committed to continuous improvement,” reflecting a strong culture of teamwork and progress throughout the home.
Residents and families spoke warmly about their experience, describing the team as “lovely, kind and friendly,” “brilliant,” and “They can’t do enough for you.” Mealtimes were praised for their relaxed, inclusive atmosphere, with residents commenting on the quality and choice of food: “The food is great – there are lots of options,” and “I can get something else if I don’t like what’s on offer.” Inspectors also noted that staff were well organised during mealtimes, providing sensitive support where needed and showing an excellent understanding of each person’s dietary preferences.
The report commended the nursing and care teams for their skill and professionalism, particularly in how they manage residents’ healthcare needs. Medication procedures were found to be safe and effective, with strong oversight and clear communication among staff and external professionals. Personal plans were described as detailed and person-centred, ensuring that each individual’s choices, routines and wishes were at the forefront of their care.
The home itself was described as clean, comfortable, and welcoming, with spacious communal areas, a bright café looking onto the garden, and outdoor spaces accessible from both floors. Residents said they felt safe and at home within the environment, and many had personalised their rooms to reflect their own tastes and interests.
Inspectors recognised the progress being made in developing meaningful activity within the home. A dedicated activities team has recently been recruited and is already working hard to build a structured programme of group and one-to-one activities for residents to enjoy. During the visit, inspectors observed several activities taking place and heard from residents who said they enjoyed taking part.
It was acknowledged that meaningful activity remains a key area for continued focus, particularly for those who may be more withdrawn or prefer spending time in their rooms. However, inspectors noted that clear progress has already been made, with the new team settling into their roles and introducing more opportunities for engagement and connection. Plans are in place to further expand the programme in the months ahead, ensuring that every resident continues to have access to activities that bring purpose, creativity, and joy to their day.
Inspectors praised Forbes House for its visible and approachable leadership, noting that managers and staff were consistently focused on improvement, communication, and learning. A comprehensive training plan ensures that staff have access to both essential and specialist training, with a particular emphasis on person-centred dementia care.
Robert Collins Home manager (Older Adults) had this to say:
“I am immensely proud of the staff who have worked hard to help achieve these fantastic results, we should all reflect on the journey that we have been on over the past year and celebrate our success. I am looking forward to what we can achieve over the next year together. Well done everyone!”
While Lauren Henderson Home Manager (Younger Adults) added:
“I am so pleased with how well our inspection went and to see how much our teams hard work has paid off. It is a true reflection of the changes we have made over the last year and how well we have been able to implement and sustain them. It is a great feeling to know that the staff, residents and relatives are experiencing a great quality of care.”
The results of this inspection are a true reflection of the incredible dedication and teamwork shown by everyone at Forbes House. With strong leadership, a passionate staff team, and the continued support of Enhance Healthcare, the home continues to provide exceptional, person-centred care in the heart of Ayr.
Congratulations to the entire Forbes House team on this fantastic achievement.
Click here to read the full report.
